Security of Deposits
and Winnings
Your deposits are safe with us. As a regulated gaming provider, Tipico always keeps customer deposits on a separate account. Your deposits are kept separate from company funds and therefore cannot be used, for example, to pay out winnings to other players. Ultimately, this ensures that your deposits are always safe and can be paid out at any time – regardless of the company’s financial performance.
The payout process for winnings is subject to strict regulatory oversight. On the one hand, this ensures that every payout undergoes the necessary checks to prevent misuse of our services for illegal purposes (e.g. money laundering). On the other hand, it guarantees that payouts to customers are processed in full and without unnecessary delays once all required verifications have been completed.
Advice
Tip:
Set yourself a budget and stick to it, no matter whether you win or lose.
Fair Rules of the Game
General terms and conditions
You can find our applicable general terms and conditions (GTC) here.
If relevant changes to the general terms and conditions become necessary, we will inform you accordingly. If you have any questions about our general terms and conditions, please contact our customer service.
Complaints and Dispute Resolution
If you are not satisfied with our service, you can contact our customer service at any time. If we are unable to resolve the issue to your satisfaction, you may submit a formal complaint to [email protected]. The complaint should include the following information and attachments:
- A scanned photo ID document that allows us to verify your identity
- A description of the timeline and the reasons for the complaint
- Any documents you have that support your account of the issue
We will carefully review the matter and inform you of our decision within two weeks. If you do not agree with the outcome, you have the right to contact an independent arbitration body.
The following independent and accredited dispute resolution body is currently responsible for Tipico:
As an alternative, you can submit your complaint to the EU ODR Platform. In step 2, please name eCOGRA as the dispute resolution body used by the merchant.
Tipico is committed to fully complying with any decisions made by eCOGRA.
Game Fairness
Before any game can be offered, it must be reviewed and approved by the regulatory authorities. A key aspect of this review focuses on randomness. Whenever a game includes a random component (e.g. shuffling cards, spinning a roulette wheel, slot machines …), this process must be genuinely random. On the one hand, this means that random events in the game occur statistically as often as defined by the game rules. On the other hand, this also means that these random outcomes are not predictable or cannot be influenced. To ensure this, the random number generators used in the games are tested by accredited testing laboratories.
Integrity of Sports
The appeal of sports competition is the foundation of our business model: No one can know the outcome of a sporting event in advance.
Public discussions often overlook that match-fixing poses more than just a reputational risk for Tipico. Like our customers, we – as bookmakers – are among the main victims of betting manipulation. That is why we have a dedicated department established specifically to combat betting manipulation which meticulously follows up on any indications of potential criminal activity.
Naturally, this makes us an ally of regulatory authorities and sports organisations in combatting betting manipulation. We proactively notify sports organisations and event organisers whenever Tipico identifies suspicious betting patterns. Additionally, Tipico works with Sportradar Integrity Services, Betgenius, and the Internatio
